Frequently Asked Questions

How long does order processing take?

Orders are normally processed within 1 to 3 business days.

How long does delivery take?

Delivery typically takes 7 to 9 business days after processing. Weather, holidays, carrier operations and address issues may affect the actual date.

Can I track my order?

Tracking details are provided after dispatch when available. You can also use the Order Tracking page.

How do I request a return?

Email service@mail.vordelia.com within 14 calendar days after receiving the order. Please wait for return instructions before sending an item.

Which payment methods are accepted?

The methods currently available for your order are shown at checkout.

How can I contact customer support?

Email service@mail.vordelia.com. Support hours are Monday to Friday, 09:00 to 24:00.