Information Security

Our approach

We use reasonable technical and organisational measures intended to protect information used for orders and customer support. Access is limited to people and service providers who need it for an authorised purpose.

Transmission and storage

Encrypted connections are used where supported by the website and its service providers. No method of electronic transmission or storage can be guaranteed to be completely secure.

Customer responsibilities

Keep account credentials and order information private. Use an up-to-date browser, review unexpected payment or delivery messages carefully and do not send passwords or full card details by email.

Security concerns

If you notice suspicious activity connected with vordelia.com, email service@mail.vordelia.com with the relevant page, order number if applicable and a description of what happened.